FAQ

How long does it take to receive my order?

8 to 15 business days: 1 to 2 days for preparation, then 7 to 13 days for delivery. You will receive a tracking number as soon as the package is handed over to the carrier.

Why this timeframe instead of 48-hour delivery?

Our products ship from our partner warehouses, not from a stock in France. This is what allows us to maintain these prices. We prefer to state it clearly.

Do you deliver to my country?

We deliver to mainland France and the 26 other countries of the European Union. We do not yet deliver to Switzerland, the United Kingdom, the United States, or overseas territories.

Is delivery tracked?

Yes, systematically, at no extra charge.

Can I return an item?

Yes, for 30 days after receipt (14 legal days + 16 additional days). Please write to us before returning anything: we will provide you with a return number and shipping address.

Why do I need a return number?

Without it, we cannot link your package to your order, and the return cannot be processed. A one-minute email can save you from losing your package.

Who pays for the return?

You do, unless the product is defective, damaged, or does not match the order—in which case we cover the cost.

When will I be refunded?

At the latest 14 days after we receive the item, or after you provide us with proof of deposit—whichever date comes first. We check each return within 48 business hours and will notify you of the result.

What happens if the item has been used?

You can try it on as you would in a store. Beyond that—destroyed packaging, missing accessories, signs of use—a proportional discount will be applied, and we will explain it to you with supporting photos.

My package is delayed, what should I do?

After 20 business days, please write to us: we will open an investigation, and if there is no result within 10 days, we will reship or refund.

What payment methods do you accept?

Credit card, PayPal, and Apple Pay. Payment is processed by Shopify Payments; we do not see or store your bank details.

Are there customs fees?

No. We only deliver within the European Union, where there are no customs duties or taxes on arrival. The displayed price is the final price.

Are the products guaranteed?

Yes. The legal guarantee of conformity (2 years, article L217-3 of the Consumer Code) and the guarantee against hidden defects apply to all our products.

How can I contact you?

contact@yzhboutique.store — response within 24 business hours.